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TERMS & CONDITIONS

Terms and Conditions

Tranquil Clouds – Premium Tequila-Infused Shisha

Effective Date: 04/05/2025

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Welcome to Tranquil Clouds! By accessing and using our website, purchasing our products, or engaging with our services, you agree to abide by the following Terms and Conditions. Please read them carefully before making a purchase.

 

1. Eligibility

To purchase our tequila-infused shisha products, you must be at least 21 years old and comply with alllocal and federal laws regarding the  purchase and use of tobacco-related products. By placing an order, you confirm that you meet these legal requirements.

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2. Product Use & Liability

Our products are intended for responsible adult use only. Tranquil Clouds is not responsible for improper use, misuse, or any consequences resulting from the use of our products. Customers assume full responsibility for ensuring our products comply with their local regulations.

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3. Orders & Payments

  •  All orders must be placed through our official website or authorized sales channels.

  • We accept various payment methods, as listed at checkout.

  • Tranquil Clouds reserves the right to cancel or refuse any order at our discretion.

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4. Shipping & Delivery

  • Orders are processed within 24-48 hours and shipped via USPS Priority Mail.

  • Delivery times vary based on location; we are not responsible for USPS delays.

  • Customers must provide accurate shipping information; we are not liable for misdelivered orders due to incorrect addresses.

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5. Returns & Replacements

  • Due to the nature of our products, all sales are final, and we do not accept returns.

  •  If you receive a damaged or incorrect product, contact us within 48 hours with proof of the issue, and we will work to resolve it.

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6. Intellectual Property

All content, logos, branding, and materials on our website and packaging are the exclusive property of Tranquil Clouds. Unauthorized use or reproduction is strictly prohibited.

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7. Limitation of Liability

Tranquil Clouds is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website. Use of our products is at your own risk.

 

8. Privacy Policy

We respect your privacy and only collect necessary personal information for order fulfillment. We do not sell or share your information with third parties without consent.

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9. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas. Any disputes will be resolved in accordance with Texas state law.

 

10. Changes to Terms

Tranquil Clouds reserves the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any modifications.

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For any questions, please contact us at tranquilcloudshookah@gmail.com.

Thank you for choosing Tranquil Clouds for your luxury hookah experience!

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